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Small Industries Development Bank of India (SIDBI)

Only a structured approach can help to build a system, placing proper system will increase the productivity, this energy will convert into proven results

Client Overview

    • The Small Industries Development Bank of India (SIDBI) is a premier financial institution in India dedicated to supporting micro, small, and medium enterprises (MSMEs). SIDBI plays a crucial role in promoting economic growth and development by providing comprehensive financial and non-financial services to small businesses across the country.
    • With a mission to promote, finance, and develop MSMEs, SIDBI's initiatives and programs are designed to facilitate the growth and sustainability of small enterprises, contributing significantly to the broader economy.
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Problem

SIDBI faced several challenges in maintaining an efficient online presence, which impacted their ability to engage with stakeholders, disseminate information, and provide services effectively. The key issues included:

  • An outdated website with poor user experience.
  • Difficulty in managing content and updates.
  • Lack of integration with their internal systems and databases.
  • Inefficient handling of online applications and service requests.
  • Security concerns and compliance with government regulations.
  • Ineffective grievance handling system, leading to delayed resolutions and dissatisfaction.

Solution

We provided a comprehensive solution to overhaul SIDBI’s online platform, ensuring it meets modern standards of usability, functionality, and security. The key elements of the solution included:

  • Website Redesign and Development: We redesigned the website with a user-centric approach, ensuring intuitive navigation, responsive design, and a modern aesthetic.
  • Content Management System (CMS): Implemented a robust CMS to enable easy content updates and management by SIDBI’s team.
  • Integration with Internal Systems: Integrated the website with SIDBI’s internal systems, including their CRM, loan processing systems, and databases, ensuring seamless data flow and processing.
  • Online Application Processing:  Developed a secure online application system for various services, enabling users to apply for loans and other services directly through the website.
  • Grievance Handling System: We redesigned the website with a user-centric approach, ensuring intuitive navigation, responsive design, and a modern aesthetic.

Value Addition

01

POS, Inventory, Resource management, Appointments, Stock movement, Membership, CRM, Ecommerce – All these applications were deployed in a different environment and developed using different technologies.

04

Around 30,000 customers data with their behaviours were monitored now, based on the available data, social media campaigns and ads campaign were launched.

02

We did a complete study of their USB and business process, based on which we had developed an extensive plan to merge all the solutions into a single window system using API’s, Data migration.

05

Increase in sales, 12% Pilferage loss was controlled, Increase in customer appointment bookings.

03

We were working on the entire solution for 2 years, out of which 12 months of dedication in developing the solution.

06

Orders were on track; Supplier payments were tracked properly.

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