Privacy Policy

This Privacy Policy explains how Touchmark Descience Pvt Ltd collects, uses, stores and protects personal information when you use our websites, applications, digital products, membership services, professional services, consultation platforms, event and registration platforms and other technology-enabled services.

Certain products and services may be offered through separate websites, domains, subdomains, brands or digital platforms owned, managed or operated by Touchmark Descience Pvt Ltd. Where applicable, those platforms may use centralized technology, administrative, support and payment-processing infrastructure provided by Touchmark Descience Pvt Ltd.

Information We Collect

Depending on the product or service you use, we may collect information such as your name, email address, mobile number, company or organization details, billing information, registration or membership information, product or service selected, order or transaction reference, payment status, refund status, communication and support information, IP address, browser and device information, website usage information, and other information voluntarily provided by you.

How We Use Your Information

We may use your information to provide and operate our products and services; process registrations, memberships, bookings, consultations and service requests; process and reconcile payments; issue confirmations, invoices and transaction details; manage cancellations and refunds; provide customer support; communicate important service-related information; prevent fraud or unauthorized transactions; improve our products and user experience; maintain accounting and compliance records; and comply with applicable legal and regulatory obligations.

Payments and Payment Information

Payments for certain products and services offered by Touchmark Descience Pvt Ltd may be processed through authorized third-party payment gateways and payment service providers, including Razorpay. Customers may be redirected from an associated Touchmark Descience Pvt Ltd platform to a secure payment page operated by Touchmark Descience Pvt Ltd or to the secure interface of the relevant payment service provider.

Sensitive payment authentication information such as complete debit or credit card numbers, CVV, internet banking passwords, UPI PINs and similar credentials are processed directly by authorized banks, payment networks or payment service providers and are not intended to be stored by Touchmark Descience Pvt Ltd.

We may receive and retain limited payment-related information such as order ID, payment ID, transaction amount, transaction date, payment status, refund status, customer reference, payment method category and other transaction information required for reconciliation, accounting, customer support, refunds and regulatory compliance.

Sharing of Information

We may share information with trusted third parties where reasonably necessary to provide our services. These may include payment gateways and payment service providers, banks and financial institutions, cloud and technology service providers, email or communication service providers, accounting and professional service providers, and government or regulatory authorities where disclosure is required by law.

We do not sell personal information to third parties. Information shared with service providers is limited to what is reasonably necessary for the relevant service and is subject to applicable legal and contractual safeguards.

Communications from Touchmark

We may send service announcements, administrative messages, transaction-related communications and, where permitted, newsletters or promotional communications. You may opt out of marketing communications where applicable, but certain transactional, security or service-related messages may still be necessary.

Account Security

Where a user account is required, you are responsible for maintaining the confidentiality of your username, password and other account credentials. Please notify us immediately at info@touchmarkdes.com if you suspect unauthorized access to your account.

Data Retention

We retain personal and transaction-related information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, resolve disputes, meet accounting or tax requirements, and comply with applicable legal and regulatory obligations.

Data Security

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Cookies and Usage Information

Our websites and digital platforms may use cookies or similar technologies to support functionality, remember preferences, understand usage patterns and improve user experience. You may manage cookie preferences through your browser settings, subject to the functionality of the relevant website.

Third-Party Services and Links

Our websites and services may contain links to or integrations with third-party websites, platforms or service providers. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing personal information to them.

Your Choices and Requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of certain personal information, or to raise concerns regarding how your information is handled. Some information may need to be retained where required for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.

Changes to this Privacy Policy

Touchmark Descience Pvt Ltd may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. Updated versions will be published on this page.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact Touchmark Descience Pvt Ltd at info@touchmarkdes.com.