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Rupini's

Only a structured approach can help to build a system, placing proper system will increase the productivity, this energy will convert into proven results

Client Overview

    • Established on October 2nd, 1994, Rupini’s began as a sole proprietorship and later evolved into a private limited company in 1997. With a rich history spanning over 25 years, Rupini’s has been dedicated to offering an extensive array of bridal and beauty services.
    • At the heart of Rupini’s ethos lies holistic beauty care, a philosophy that encompasses the comprehensive grooming of individuals, addressing both their physical and mental well-being. As a pioneer and trendsetter among Indian beauty salons in Singapore, Rupini’s sets itself apart by prioritizing the use of herbal and fruit-based products in a serene and rejuvenating environment
    • Our commitment to holistic beauty ensures that every client experiences a transformative journey towards inner and outer radiance."
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Problem

  • Chain of Saloon launched in 1994 in Singapore.
  • Having 30,000 customers across the island, the only Indian brand which upholds customer loyalty with the presence of more than 28 years in the beauty and wellness industry.
  • Faced a lot of issues in handling customer relationships, Accounts, Bookings, packages etc.
  • End to end business operations were handled manually.

Solution

  • We build solutions merging their CRM, POS, Inventory, Staff management system, Appointment booking system, Purchase, Supplier management in a single window application.

Value Addition

01

POS, Inventory, Resource management, Appointments, Stock movement, Membership, CRM, Ecommerce – All these applications were deployed in a different environment and developed using different technologies.

04

Around 30,000 customers data with their behaviours were monitored now, based on the available data, social media campaigns and ads campaign were launched.

02

We did a complete study of their USB and business process, based on which we had developed an extensive plan to merge all the solutions into a single window system using API’s, Data migration.

05

Increase in sales, 12% Pilferage loss was controlled, Increase in customer appointment bookings.

03

We were working on the entire solution for 2 years, out of which 12 months of dedication in developing the solution.

06

Orders were on track; Supplier payments were tracked properly.

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